Frequently Asked
Questions
-
Can I do Dropshinpping using?
Yes, we send to the address that the customer informs.
-
How to declare products?
Regarding the declaration, it must be made by the importer, since the person responsible for the payment of taxes and customs procedures will always be the recipient. However, our team is concerned with your import in all aspects, in this case the client informs us of the value to be declared and we proceed with the declaration. We don't want the declaration to be a hindrance for you!
-
What is the maximum limit that I can store my items in stock?
Our storage is free for 90days!
-
Can I send fishing items?
Yes, we ship this type of product.
-
Can I send shavers or hair clippers?
Yes, we can, customers often send items such as phillips One blade, Wahl machines.
-
Can I send items for general sports? Like protections and accessories.
Yes, we ship these products.
-
Can I send bike parts or complete bikes?
Yes, we can!
-
Can I send tools in general?
Yes, we can, in this case, just pay attention to the weight and size, because some products are very heavy and large and may exceed the shipping limit.
-
Are the products sold in the stores guaranteed?
This is relative, it must be analyzed and verified according to each situation.
If they are new items, they are guaranteed!
What needs to be considered is that sometimes the warranty is granted by the store, another situation will be the brand or manufacturer itself.
Remembering that these warranties have a certain period.
Apple for example offers worldwide warranty, so you can have access in any country in the world, other brands only in the country of purchase of the product. -
Lbs (pounds) is the same thing as Kg (kilograms)?
Yes, it is a way of weighing products, in this case 1lbs is equivalent to 453 Grams.
-
Can I send kitchen items? Such as pans, electrical items like airfryer, mixer, etc.
Yes, we ship these types of products.
-
Can I send car parts and accessories?
Yes, we can send these products without problems, but be aware of large items, such as bumpers, which depending on the size we cannot send.
-
Can I send DVD's or CD's? Like movies, games, or even media without files.
Yes, we ship these products.
-
Can I send sneakers, shoes, boots, etc.?
Yes, we can ship this type of product without any problems.
-
Can I send video games? Like ps5, xbox or rare consoles.
Yes, we ship, as do accessories in general for these products.
-
Is it possible to get an invoice from the USA?
In the USA there is no Invoice!
The nota fiscal is a Brazilian document, here in the USA, the stores send the invoice that would be just a receipt of the purchase. -
Can I send product for fighting? Such as protections, gloves and accessories.
Yes, we send these products.
-
Can I import sunglasses or eyeglass frames?
Yes, we ship these products, as well as accessories in general for the same.
-
Which states in Brazil charge ICMS tax?
In some states if the package is taxed at 60%, there is an incidence of ICMS, the states are RS, SC and MG.
-
Can I send knives, swords or pocket knives?
Yes, we ship these types of products.
-
What are the best stores to buy from?
In the BEST SHOP tab on our site, we indicate several good sites for shopping or researching.
-
Does Lucena Fácil do assisted shopping at auction sites?
No, this type of site we do not buy from at the moment.
-
Can I send makeup?
Yes, we can!
-
Does Lucena Fácil receive packages from other countries? Like the ones from Asia or Europe?
Yes, we normally receive packages from all countries.
In the USA there is only tax above 2.500$ on imported goods. -
What is the amount charged for the assisted purchase made by Lucena Fácil?
If you buy directly from the site or request the assisted purchase where we make the purchase for you with our card, the value of the service is the same 10% of the total value of the purchase (product+tax).
We do not charge extra for this service. -
Can I send clothes?
Yes, we can send clothes without problems, there are no restrictions for this.
-
Can I send baby car seats?
Yes, we can, of course, due to the volume of each type of car seat, it may exceed the limit informed for shipping, but we always send this type of product without problems.
-
Do I have to pay any tax to receive my box?
Packages up to $ 50.00 U.S. dollars declared are tax exempt according to Brazilian law from person to person, above this value is taxed at 60% the declared value by the IRS, the tax should be paid via IDCORREIOS.
-
Can I receive my purchase in another country than Brazil?
Yes, we ship to other countries as well. We can ship to almost any country in the world.
-
I don't have an international credit card, does Lucena Fácil make the purchases for the customers ?
Yes, if you do not have an international credit card, we do the shopping for you.
-
Can I send computer parts or the assembled computer and laptops?
Yes, we ship without problems!
-
Can I send watches and smartwatches?
Yes, we ship without problems, both watches and accessories for this product.
-
What are the forms of payment accepted on international sites?
The American sites accept payment via international credit card or Paypal.
-
Can I import cameras?
Yes, we ship this type of product without problems, as well as accessories.
-
Can I send Toys? Like collectibles or rare items.
Yes, we send this type of product, some items as they are very large must be attentive to the size of the same for shipping.
-
Is it possible to pay in installments in the USA ?
No, only cash, credit card payment in one time direct or PayPal (some stores).
A very important observation is that when you use your credit card here in the USA you are charged an IOF tax for the international transaction, this tax is 6.38%, and the credit card must be enabled for purchases here abroad.
Any questions, please contact us!
If you don't have an international card, we can make the purchase for you! -
Can I send cell phones or tablets?
Yes, we ship them as well as accessories in general for these products.
-
How long does it take for a payment to clear?
The payment via Pix is cleared within 1 business day, and the bank payment slip is cleared within 2 business days.
-
How do I know the value of my freight?
Shipping is by weight, on our site go to the SIMULATIONS tab, you can calculate the shipping price based on the weight of the item.
This way you will have a basis before making your purchases.
All purchases, you receive a photo and weight of the items. -
How much does the Lucena Fácil service cost?
Our service is charged based on your purchases.
We charge 10% of the total value of your purchase (product+tax). -
What is the maximum weight and package sizes I can ship?
Maximum allowable weight is 65lbs = 29kg Maximum allowable volume under 79" = (197cm) Calculating as follows - (1 x largest side) + (2 x smallest side 1) + (2 x smallest side 2), where the largest side cannot exceed 41" (104cm)
-
Which carriers are used for shipping?
To Brazil we send the packages through a private carrier, there are two weekly chartered flights to send the merchandise.
For other countries we use the USPS.
Both send the packages to the destination country, passing the package on to the local post office in that country for delivery. -
Are the shipments insured?
Yes, the customer can request insurance at the time of shipment, the amount to insure the package is 3% of the declared value, example if it is declared 100$ dollars the amount payable for insurance would be 3$.
And the insured value is only on the declared value of the package. -
Can I send Baby and Child items?
Yes, we ship without problems, everything in this huge universe of products, such as bottles, cups, teethers, toys, and accessories in general.
-
Lucena Fácil is a carrier ?
No, we are a purchase redirection company, which consists of receiving, storing and preparing for shipment the packages according to the needs of each customer, assisting in all stages of importation.
-
What kind of product is worth importing?
This is very relative and varies from customer to customer.
Our job is to help you save money, so we leave our customers free to choose the best product to be imported, so if you are interested in any product and still do not know if it is worth importing contact us and we will make the calculations for you.
But the calculation is very simple the sum is:
PRODUCT + TAX + REDIRECTING SERVICE(10%) + FREIGHT(by weight) + POSSIBLE TAX ACCORDING TO THE LAW (declared products over $50 the tax is 60% of the declared value, according to the law). -
How do I track my sent package ?
After shipment to Brazil is consulted by the post office, using the tracking code you will receive by email.
The post office takes a while to release the shipment in the system, only after being released in the system we can track the shipment.
For other countries is through tracking by USPS. -
What is the best date to ship my products?
There is no best date to send products, only for purchases where you can take advantage of promotions, so you can send packages every day of the year without problems.
-
What is the best date to buy products?
The stores during the year offer various promotions, following the market needs, the discounts vary weekly, but there are some specific dates that have even more attractive discounts such as Black Friday, Carte's Baby boom, Cyber Monday, July 4th, Valentine's Day, Memorial Day, among others.
-
How long does it take for my assisted purchase to arrive?
Each store works in a different way, this will depend on the shipping method chosen by you, but usually for free shipping they deliver from 2 to 8 days, companies outside the country, can take about 7 to 25 days to deliver.
Remember that these deadlines are an average, but can be consulted via email or website.
oops!
Não encontramos nenhum resultado para sua busca.